Configuring Fee Recovery in SureDonation

The Fee Recovery setting allows donors to cover payment processing fees so your organization receives the full donation amount.

This helps ensure that transaction fees are added separately and do not reduce the actual donation amount collected.

Access Fee Recovery Settings

To access the Fee Recovery settings:

• Log in to your WordPress Dashboard.
• Navigate to SureDonation > Settings.
• Select Fee Recovery under the General section.

Configure Fee Recovery

The Fee Recovery section allows you to define how processing fees are calculated and applied to donations.

Fee Configuration

You can configure fee recovery using one of the following methods:

• All Gateways – Apply the same fee settings across all enabled payment gateways.

• Per Gateway – Configure individual fee recovery values for each payment gateway separately.

Choose the option that best fits your donation workflow.

All Gateways Configuration

Select All Gateways if you want the same fee recovery settings to apply across all payment methods.

Fee Percentage (%)

This field defines the percentage-based processing fee added to the donation amount.

To configure:

1. Select All Gateways.
2. Enter the processing percentage in Fee Percentage (%).

Example:

• Enter 1.5 to apply a 1.5% processing fee.

Fixed Fee

This field adds a flat fee per transaction.

To configure:

1. Locate the Fixed Fee field.
2. Enter the fixed amount charged for each donation.

Example:

• Enter 0.3 to apply a $0.30 fixed fee.

Per Gateway Configuration

Select Per Gateway to define different processing fees for individual payment methods.

This option is useful when each gateway has different transaction charges.

To configure:

• Navigate to SureDonation > Settings > Fee Recovery.
• Select Per Gateway under Fee Configuration.
• Expand the payment gateway you want to configure.
• Enter the Fee Percentage (%) and Fixed Fee values.
• Repeat the steps for additional gateways as needed.

Stripe

Configure Stripe-specific processing fees.

Example values:

• Fee Percentage (%) → 2.9
• Fixed Fee → $0.3

These values represent a common Stripe processing structure and may vary depending on account type and region.

Offline Donations

Configure fee recovery values for offline donation methods.

Example values:

• Fee Percentage (%) → 0
• Fixed Fee → $0

This means no additional processing fee is added.

PayPal

Configure PayPal-specific fee recovery values.

Example values:

• Fee Percentage (%) → 0
• Fixed Fee → $0

Update these values according to your PayPal account processing charges.

Note: Processing fees vary by payment provider, country, and account type. Check your payment gateway dashboard (such as Stripe or PayPal) to confirm your actual processing rates before configuring Fee Recovery.